Shipping/Returns & Privacy Policy

Thank you for trying our products! We want you to be comfortable with your experience at Smile Sciences. If you have a question please email us at info@smilesciences.com or call 661-262-7440.

We pride ourselves on quality control and getting you the best teeth whitening and beauty products out there! We never test on animals. We strive to have your experience as flawless as possible. If we have not done so please email austin@smilesciences.com

Below is our shipping and return policy.

 

SHIPPING  

We offer first class & priority shipping options for Domestic (US) only.  International is sent first class.

*First class comes with tracking and is shipped in a small bubble mailer via regular first class mail. Orders within the USA take about 3-5 business days once shipped. International takes 2-6 weeks depending on your location.

*Priority mail comes with tracking and is shipped in a small bubble mailer. Orders within the USA take 2-3 days.

We ship worldwide; However we can not be responsible for lost, stolen, confiscated, or destroyed orders. We cannot be responsible for any tariffs or customs charges you may incur in receiving the items. We cannot mark your order as a "gift" or provide a lower value than what you paid. 

Once items have shipped the order can not be cancelled.

How long will it take my order to be shipped?

Items will be processed and mailed within 5 BUSINESS days (Monday – Friday, not including holidays) once your order is placed through First Class. Packages are shipped within 24 hours once your order is placed using Priority Mail. During times of high order volume, orders can take 7 to 10 business days to ship. Once shipped, most domestic orders shipped First Class mail take anywhere from 2 to 14 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 to 6 weeks.

 We work very hard to provide the best possible customer experience and strive to get each package out safely and quickly! Please keep in mind that our business days are Monday – Friday (hours can vary depending on the day). We are NOT actively open on Saturdays, Sundays or holidays.

USPS Tracking Numbers: We print USPS Tracking Labels/Mailing labels in BULK and input tracking info in BULK. If you received a shipping confirmation from Stamps.com, USPS.com or PayPal know that means we are processing your order and will be shipping it within the normal processing/shipping time frames. This does NOT mean we are shipping your order that day. Please wait until the tracking has updated to “acceptance” then give the package up to 5-7 business days to arrive before becoming concerned that your package has been lost. (US ORDERS) Processing cut off time is 3PM EST for the day to be counted as a processing day.

HOLIDAY TIME/ SALE TIME EXPECTED TURN AROUND: If you have placed an order during a major sale, such as Black Friday, or other holiday sales, expect the MAXIMUM time frames from processing or shipping and depending on the amount of orders that come in, there can even be a delay.

For international package the above applies also. In addition, we are not responsible for customs fees/return fees or any other items associated. As always, there is a risk that your package can be confiscated. We are not responsible for this as well. For International Packages: if your package gets returned to us you will be notified via the email you provided at checkout. You will be given an option of a refund for the cost of goods sold (shipping costs not included) or replacement of goods (customer is responsible for additional shipping costs).

RETURN POLICY

All orders are final. Defective items will be replaced or refunded upon return receipt of defective items with in 30 days. If you receive such an item, please contact us at info@smilesciences.com or 661-262-7440 within 24 hours of receipt. Please be aware that we do require the defective items to be returned before we will issue a refund or send replacement product.

Our return address is: 

Smile Sciences
25852 McBean Parkway #1101
Valencia, CA 91355

Please include your full name, order number and reason for return

Replacements /Refunds: We carefully wrap each individual package so that they get to you safe and sound, but sometimes a product will get damaged through the USPS. Please understand that we have no control over this. We will replace, if possible, or refund items that have been damaged in transit. You must contact us within 24 hours at info@smilesciences.com. Please include your order number, name and address, where you purchased your item(s) from and what items were damaged.

PRIVACY POLICY

How do you get my consent?

 When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

 If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

 If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@smilesciences.com or mailing us at: 

Smile Sciences, LLC
25852 McBean Parkway #1101
Valencia, CA 91355

SHOPIFY:

 Our store is hosted on Shopify, Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT:

 If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

 PCI-DSS requirements help to ensure the secure handling of credit card information by our store and its service providers.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.